Right of withdrawal

 In order to arrange for an exchange and to receive an Exchange Authorization (EA) number please email us at info@CapeTownTrader.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 617 942 1660. No exchanges or returns will be given without an EA number. Returns will not be accepted by delivery company without an EA number.
Customer will bear responsibility for return shipping costs for any exchanges that are not defective. For your protection, please send all exchanges insured via FedEx, UPS in a hard walled box.
If an item is defective, it may be returned for a refund or exchanged only if received back by CapeTown Trader within 14 days of the date of your receipt of the merchandise and in accordance with the following requirements:

Returned merchandise must be in its original condition, unused and accompanied by the original CapeTown Trader sales receipt. Please write the reason for your return on the receipt. To make an exchange, please write which item you are requesting in exchange.

Return for Refund
Defective merchandise must be returned for a refund within 14 days of the date you received the merchandise. The refund will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two billing cycles from the date on which your merchandise is received by us for your account to be credited.
Return for Exchange
Defective merchandise must be returned for an exchange within 14 days of the date you received the merchandise. You may make an exchange for the same item if the original was defective, or for different item(s) of equal or lesser value.

All merchandise returned more than 14 days after the date of receipt, will not be accepted and will not be credited.